Venue Accessibility

Visiting the racecourse

Cheltenham welcomes racegoers with disabilities and offers a range of facilities to enable them to get the most from their day.

At Cheltenham Racecourse we aim to provide an accessible environment for all racegoers, including the elderly, those with young children or people with disabilities. A full map of our disabled facilities can be downloaded here.

Where possible, we are happy to make special arrangements and assist with any requirements, but these must be made in advance of a raceday. Please email cheltenham.accessibility@thejockeyclub.co.uk with any enquiries.

Personal Assistant Admission

Provided that you purchase a valid admission ticket for yourself, you are entitled to apply for one complimentary admission ticket for the same event for the person who is accompanying you to assist you as a personal assistant. The personal assistant must be able to provide you with appropriate assistance which might include:
a) assisting you in moving around the racecourse;
b) helping you evacuate the racecourse in the event of an emergency;
c) accompanying and/or assisting you in using the racecourse’s toilets;
d) assisting you in purchasing refreshments and food or using other services.

Please note that the personal assistant admission policy does not apply to disabled persons 15 and under as it is racecourse policy that all persons under the age of 15 must be accompanied at all times in any event by a responsible adult who must purchase their own ticket.

PERSONAL ASSISTANCE TICKET CONDITIONS

The free admission ticket provided to your personal assistant will carry the same conditions as the admission ticket that you hold.

ELIGIBILITY

The eligibility criteria for complimentary personal assistant admission are regularly reviewed and the racecourse reserves the right to update them from time to time. Currently those who receive one of the following benefits are eligible to apply for a free personal assistant ticket:
a) Disability Living Allowance (DLA);
b) Attendance Allowance (AA);
c) Personal Independence Payment (PIP); and
d) Armed Forces Independence Payment (AFIP).

Additionally people who are Registered Blind are also eligible.

Please note that, in all cases, the racecourse reserves the right to nevertheless decline to accept an application or to request additional evidence if, in the racecourse's view and discretion, there is reasonable doubt that the applicant would be at a substantial disadvantage in attending without a personal assistant given the accessibility facilities and services available at the racecourse.

WHAT PROOF OF ELIGIBILITY NEEDS TO BE PROVIDED?
To prove eligibility you will need to provide the following in respect of one of the benefits referred to above:
a) A copy of the awarding letter from DWP or statement confirming receipt of the allowance; and
b) Photo ID which matches the details of the recipient of the above.
Alternatively, if you are a Registered Blind Person then a photocopy of certification and matching photo ID is required.
Please note that a Blue Badge is not accepted as evidence of eligibility.
Together with proof of eligibility you should provide a short explanation of why you require your personal assistant to attend with you.

HOW DO I APPLY?
Applications (including all proofs) are to be made in writing to cheltenham.accessibility@thejockeyclub.co.uk, at least five days in advance of the event day or two weeks if the carer pass is required for The Festival in March. Passes will not be available on the day. 
Unfortunately given the demands on resources and staff on event days, assessment for complimentary personal assistant entry is not available on the day.
Tickets will be sent in advance in the post, to the address registered on the paperwork.

Assistance Dogs 

Assistance dogs are welcome to attend with their owners without additional charge subject to production upon entry of a valid identification document from Assistance Dogs (UK) or an equivalent international organisation. A separate ticket is not required however owners should notify the racecourse in advance upon booking their event day tickets so that any necessary arrangements can be made.

Disabled Car Parking, Coaches and Drop Offs

The main parking area for Disabled Car Parking is Red 2, please follow directional signage on approach.  This car park is situated near to the steam railway train station, and a buggy service operates on all racedays between there and the North Entrance.  We strongly advise racegoers to arrive early to secure a place in this reserved parking areas as once it is full, Blue Badge holders will be parked in alternative locations. 

When wishing to return to your vehicle please call 07899 235 004 when the buggy driver will be able to arrange to collect you from the entraces at which you are positioned until one hour after the last race when the service closes. Unfortunately, the buggy service cannot visit the coach parks to pick up guests in these areas. 

The drop off and pick up positions are a distance from the entrances and exits of the venue, so please do bear this in mind when planning your visit. We would always encourage those with mobility problems to travel by car rather than coach, minibus, limo or taxi. 

There are car parking charges for all racegoers on BetVictor Gold Cup day (£4 in advance or £5 on the day) and at The Festival (£8 per day in advance or £15 per day during the event) when Blue Badge holders will be charged. 

Cheltenham Event Mobility

Through Event Mobility Charitable Trust we will be providing electric scooters and manual wheelchairs for the use of disabled, elderly and mobility impaired visitors to Cheltenham. These can be collected from beside North Entrance. 

To reserve an electric scooter or manual wheelchair in advance you can book online at www.eventmobility.org.uk, print out an advance booking form from the website or contact the office on 01386 725391 to request a form to be posted to you

For further information please visit  www.eventmobility.org.uk, email info@eventmobility.org.uk or contact the office on 01386 72539. Please book early to avoid disappoinment. 

Disabled Toilet Facilities (see map)

Within the main grandstand, there are Radar Key toilets located in The Panoramic Restaurant (5th Floor), near the 4008-4028 boxes (4th Floor), the Sovereign and Crest Rooms (3rd Floor), the Winged Ox Bar (2nd Floor) and the Betfred Betting Hall (1st Floor).

Within The Princess Royal Stand, there are disabled toilets on all floors, including the lower ground floor. 

Other disabled toilet locations include inside The Centaur entrance, Istabraq bar, below the Hall of Fame, the Gold Cup & Festival Restaurants entrance foyer, by See You Then Terrace, See You Then Bar, First Aid Centre and on both levels of the Best Mate grandstand. Other toilets with enlarged cubicles include Best Mate Enclosure, Quevega's and Mandarin Bar.

All toilets can be accessed using a Radar Key. For ease, we recommend that you bring a radar key with you on your visit, these can be bought online - details can be found here. If you do not hold a radar key please ask the nearest steward who will be pleased to assist you.

Additional temporary disabled toilets are installed for The Open which can be located in the Village. Details below;

• Tattersalls Ireland Owners and Trainers Pavilion

• Horseshoe Pavilion Restaurant (Unisex toilet)

• Champions Walk Restaurant 

• The Final Flight Bar  

• Guinness Village  

• Adjacent to the Moet Champagne Bar 

Additional temporary disabled toilets are installed for The Festival which can be located in the following areas:

• Best Mate - at the back of the Pavilion Bar
• Horseshoe Pavilion Restaurant (Unisex toilet)
• Champions Drive
• The Guinness Village
• Keith Prowse Facility
• Needhams Boxes
• Long Run Boxes

Disabled Viewing Areas (see map)

Disabled Viewing Areas (see map)

A number of disabled viewing areas are provided at Cheltenham including four in the Club Enclosure;

·         on the balcony of The Centaur with lowered rails; 

·         opposite the Weighing Room overlooking the Parade Ring; 

·         on level 1 of The Princess Royal Stand outside the Big Buck's Champagne Bar

·         on the Club Lawn overlooking the finishing straight and outside the Mandarin foyer.

Viewing areas in Tattersalls Enclosure can be found;

·         overlooking the finishing straight opposite the Sales Arena 

·         Level 2 Terrace outside the Winged Ox Bar. 

The Best Mate Enclosure hosts one viewing areas;

·         level 2 in the middle of the Best Mate grandstand 

Hearing

There is an induction loop facility around the auditorium of The Centaur and across all floors of The Princess Royal Stand (near the bars and the Tote outlets). 

Lifts

Access to all five levels of the grandstand can be gained using the lifts in Mandarin Foyer and the glass lifts at the end of the Hall of Fame. The Centaur has a lift in the Entrance Foyer taking you into the Istabraq bar with access to the balcony and the Hall of Fame.

Assistance Dogs

These are most welcome but must be kept on a lead at all times.

First Aid Points 

The First Aid Centre is situated above the Pre-Parade Ring behind the Paddock Bar & Terrace. A member of staff will be able to direct you to the building.

If you have any further questions then please get in touch.

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